Hello, welcome to Huazhou science and Technology Co., Ltd!

service system

Foshan Nanhai Lili Machinery Co., Ltd. strictly implements the ISO9001:2000 quality standard management requirements to ensure that product quality meets the standards and your requirements, and solemnly promises you:
 

Early communication:
We accept telephone inquiries around the clock and answer your questions in all directions.

 

Collaboration in sales:
Contact throughout the whole process, promptly inform the production progress and delivery status.
Adjust product design and manufacturing plans in time to meet your engineering change needs.

 

After-sales service:
Assist on-site installation and commissioning.
Provide technical support and guidance.

 

Return and exchange principle:
Within 7 days from the date of receipt of the product by the customer, if the host is functionally disabled due to non-human reasons and cannot be restored to normal use through technical maintenance, the customer has the right to request a return or exchange.
 
The following circumstances will not be processed for return or exchange:
1. Customers choose wrong products unilaterally.
2. The act of a customer unilaterally changing a product brand.
3. Products damaged by the transportation company designated by the customer.
4. Customers should reject the damaged products when they pick up the goods and call our company.
4. Products damaged in the process of customer''s delivery to lightning Technology (Shenzhen) Co., Ltd.
5. The customer has used the product and the product cannot be sold again (including lack of packaging or accessories).
6. Any abnormal use and storage of products causing quality problems.
7. According to customer requirements, customized, modified and add specific text, logo and other products.
8. Due to the non-human causes of non host functional barriers (accessories, etc.), according to the specific situation, for you to repair or replace accessories, temporarily do not handle the return of the whole machine.

 

Troubleshooting:
For any quality problem caused by our company, we will give a clear reply within 24 hours after receiving the notice and arrive at the site for free maintenance within 48 hours when necessary.
For quality problems not caused by our company, we will determine the maintenance plan within 24 hours after receiving the notice, and arrive at the site for paid maintenance within 48 hours when necessary.

 

Quality insurance:
The quality guarantee of lamp shell is 7 years for indoor, 5 years for outdoor, 1 year for conventional light source, 5 years for electrodeless light source, 5 years for LED light source driver and 3 years for mobile lighting. (the lamps and lanterns are guaranteed for one year in severe corrosive environment such as strong acid and alkali)

 

service line:
+86 400-6878-292